UK Legal
General information for reports, lookup records, moderation evidence, data protection, and online safety. This is not legal advice.
This page is written to help community teams understand how SynSoftware handles reports and safety information. It does not replace advice from a qualified solicitor, the police, the ICO, Ofcom, Discord Trust & Safety, or another proper authority.
Information submitted through reports, contact forms, applications, and lookup records can include personal data. SynSoftware aims to handle that information fairly, lawfully, transparently, securely, and only for the purposes needed to review reports, manage safety records, provide support, and keep an audit trail.
Where UK data protection rights apply, a person may be able to request access, correction, deletion, restriction, objection, or review of information held about them. Some information may need to be retained where there are safety, safeguarding, legal, fraud prevention, abuse prevention, or evidence-preservation reasons.
The UK Online Safety Act 2023 created duties for regulated user-to-user and search services to assess and reduce illegal content risks, protect users from illegal content, and take action when illegal content appears. Discord servers and community teams should still keep their own moderation decisions calm, evidence-based, proportionate, and properly recorded.
Report evidence should be kept accurate, relevant, and limited to what is needed. Reports should not be used for harassment, retaliation, doxxing, public shaming, or private disputes that have no safety relevance.
Where a report suggests immediate danger, child safety risk, credible threats, serious abuse, fraud, computer misuse, terrorism, or other criminal activity, information may need to be preserved and escalated to Discord, emergency services, law enforcement, safeguarding contacts, or another relevant authority where lawful and necessary.