SynSoftware

Illegal Content

What may be illegal online

A plain-language guide for reports. This is general information only, not legal advice or a decision that any person has committed an offence.

Serious content we may escalate

Some online behaviour can cross from rule-breaking into potential criminal conduct. SynSoftware may preserve and escalate credible reports involving threats, harassment, hate abuse, fraud, scams, computer misuse, child safety risks, terrorism, non-consensual intimate images, stalking, blackmail, or attempts to encourage serious self-harm.

Examples of potentially illegal conduct

  • Threats and harassment: credible threats of violence, repeated targeted abuse, stalking, blackmail, or coercive behaviour.
  • Hate-related abuse: abuse or threats connected to protected characteristics where it may meet hate crime or public order thresholds.
  • Fraud and scams: phishing, impersonation, payment scams, fake giveaways, stolen accounts, or attempts to obtain money, accounts, or personal data dishonestly.
  • Computer misuse: unauthorised access, malware, credential theft, token grabbing, DDoS activity, or attempts to interfere with accounts or systems.
  • Sexual and intimate image abuse: child sexual abuse material, sexual exploitation, grooming, or sharing or threatening to share intimate images without consent.
  • Terrorism and extreme harm: terrorist material, encouragement of terrorism, instructions for serious violence, or content encouraging serious self-harm.
  • Illegal goods or services: credible sale or facilitation of illegal weapons, drugs, stolen data, or other unlawful services.

What to include in a report

Useful reports include the Discord user ID, username, server or channel name, approximate time, screenshots, message links where available, and a clear explanation of what happened. Do not edit screenshots in a way that changes the meaning, and do not encourage others to harass or confront the reported person.

Immediate danger

If someone is in immediate danger, contact emergency services first. In the UK, call 999 for emergencies. For non-emergency police matters, use 101. For child sexual abuse or exploitation material, report it to the platform and the appropriate child protection reporting route.